Refund policy
1. Return & Exchange Policy
At Mavisha, we want you to love what you order. If something isn't right, we're happy to help with a return or exchange.
Eligibility
- Returns and exchanges must be requested within 7 days of the delivery date.
- Items must be unused, unwashed, unstitched (if sold as unstitched), and in their original packaging with tags intact.
- Products marked "Final Sale" or purchased during clearance/sale events are not eligible for return or exchange, unless defective.
How to request a return or exchange
- Email us at [email address] or contact us via [WhatsApp/phone number] within 7 days of delivery, including your order number and photos of the item.
- Our team will review your request and confirm the return/exchange within [1–2 business days].
- Once approved, ship the item back to our address: [return address], or arrange a reverse pickup if available in your city.
- After we receive and inspect the item, we'll process your exchange or refund.
Refunds
- Approved refunds will be issued to the original payment method (for online/card payments) or via bank transfer (for COD orders), within [5–10 business days] of approval.
- Original shipping charges are non-refundable unless the return is due to our error (wrong/defective item).
- Return shipping costs are the customer's responsibility unless the item received was incorrect, damaged, or defective.
Damaged or defective items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the issue, and we'll arrange a free replacement or full refund.
Exchanges Exchanges are subject to stock availability. If the requested size/color/style is unavailable, we'll offer a refund or store credit instead.